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Oct. 9th, 2006

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Highlights of being internet tech support

I've been working at a call center for a little over a month now. We sell cable. Cable everything. Tv, Internet, and Phone. I am surrounded by cable.

Anyhoo! I have grouped mose callers into a few different categories and they are listed below.

The Angry Stupid

I love the people that cuss and scream at me for ten minutes. Some where in their angry rants they include things like "Worst service ever!" and "hasn't worked since I got it!"
Why do I love these people? Because 95% of the time the conversations go like this:
Man: *Angry cable internet rant*
Me: Sir... could you please press the standby or on/off button located on the top of your modem for me.
Man: FINE! BUT THIS WILL NOT... Hey the lights came on *slams phone down without so much as a thank you*

But that's ok, for I do not need a thank you. My imagination can brew up so many pictures of these people being so embarrassed that they dare not ever call back, even when a modem is shooting flames out the back.

The Domestic Disputes

For some reason internet is the cause of a lot of domestic disputes. I blame the ready amount of porn and online gaming for this.
However, I do not understand how someone could be so mad as to take the time to unplug a modem and then:
1) Light the damn thing on fire
2)Throw it into in coming traffic
3)Throw it at someones head
All of these happen. Often.
Look at the back of your modem. Sure you can easily rip the power and ethernet (or USB, whichever you choose to use) cable from the modem. But that cable (Coax) that requires some unscrewing. That takes TIME. You would think that in the process of unhooking a modem someone would manage to cool down enough to think, "Hey, I'm about to throw this piece of electronic equipment at someone, this could be expensive!"
And boy is it expensive. Go to Wal-Mart, look at a Motorola Surfboard. It might run you on the high end of $50 maybe $60. But not the one you have, oh no. For this is OURS and we've got mark up baby! Congratulations! Your angry tantrum just cost you $275.

Square meet Round Hole. Square, you're about to go into Round Hole. I might need a hammer for this, dammit, you're goin in!

Why oh why would you shove your USB cable into your Ethernet port? I did NOT tell you to do this. I would never tell you to this. I can promise you that no user manual (that thing you used to even out your coffee table leg) would ever tell you to try this.
But it happens. It happens just as much as those people who decide to throw their modem out into oncoming traffic because they were too stupid to press the on/off button.
Then of course they call me because holy shit batman nothing is working right! I can not help you. No it's not because "I don't want to." If I didn't want to help you I would have never taken your call. I can't help you because you jacked yo' shit up.
Remember that game where you put the square block into the square hole? I'm guessing these people couldn't do it. It's a whole generation of people who had to retake preschool. It saddens me, really.

Sep. 9th, 2006

write

Random shit

Went mini golfing with Toby tonight and actually did pretty well. Then played some arcade games and sucked LOL.

Ate at Halumoon in Chillicothie on Wed, which is a great idea for anyone looking for a plate of grease. :X

Daddy is buying me a car for my birthday later in the month, woo hoo. I think I've picked out my car and just waiting for his approval.

Sep. 3rd, 2006

write

60 random questions

This was sent to me by somebody I don't think I know LOL. I shall take it anyway!

60 Random Questions

01. Who is the last person you high-fived?
omg who the hell high fives any more?!?

02. If you were drafted into a war, would you survive?
I would survive by dodging the draft!

03. Do you sleep with the TV on?
Sometimes

04. Have you ever drank milk straight out of the carton?
Yes

05. Have you ever won a spelling bee?
I never entered a spelling bee

06. How random can you be?
Very

07. BLAH:
Um... what?

No

09. Eye color?
Hazel

10. Stroganoff or beef pasta?
Ew! I'll starve, thank you.

11. When is the last time you chose a bath over a shower?
Two days ago

12. Do you knock on wood?
No

13. Are you drinking anything right now?
Yes

14. Do you think you're attractive?
I've been told I am

15. Can you hula hoop?
For a nano-second

16. Are you good at keeping secrets?
I have a partner who I tell everything. You tell me, your telling him. So I guess no

17. What do you want for Christmas?
A new car

18. Do you know the Muffin Man?
Of course!

19. Do you talk in your sleep?
Sometimes

20. Who wrote the book of love?
I don't know

21. Have you ever flown a kite?
Yes

22. Roamed the city?
Which city? This city? There's not much to roam

23. Would you rather wear a barrell or conservative apparel?
Conservative

24. How many people are on your contact list of your cell?
79

25. Have you ever asked for a pony?
No

26. Plans for tomorrow?
Work

27. Don't you hate it when questions are missing from surveys?
No

28. Missing someone now?
No

29. When was the last time you told someone 'I love you'?
Yesterday

30. Cookies or cream?
Cookies

31. How are you feeling today?
Blah

32. Are you black?
No

33. Have you ever been suspended or expelled from school?
Yes

34. What are you looking forward to?
I don't know

35. Have you ever crawled through a window?
Yes

36. What's the toughest decision you made in life?
To deal with something or just let it go. How vague of me, I know.

37. Ever been in a school musical?
No

38. Can you handle the truth?
yes

39. Do you like green eggs and ham?
I've never had them, though I imagine that means they are spoiled and that means no.

40. What 3 things do you always bring with you to places?
Cellphone, money, chapstick

41. Any cool scars?
A couple

42. How many pairs of shoes do you have?
9 or so

43. How many kids do you plan on having?
0

44. What do you do when no one is watching?
Same things I do when people are watching

45. One random fact?
I can write with both hands

46: Do you talk to yourself?
I talk at the computer, does that count?

47. Is there something you want that you can't have?
Of course, who doesn't want something they can't have?

48. Three things about the opposite sex that you first notice?
Voice, hands, body

49. Who are you thinking of right now?
Finishing this damn survey

50. Who did you last hug?
RJ

51. Who did you last kiss?
Toby

52. Where is your phone?
Right in front of me DUH

53. What was the last thing you ate?
Bacon, eggs, toast

54. If your eyes could be any color, what color would you pick?
I don't care what color my eyes are

55. What is the last movie watched?
Superman

56. What song do you currently hear?
Young Joc - It's goin down

57. What do you want?
I want a Big Mac and large Dr. Pepper

58. Would you ever date anyone on your friends list?
Um I don't even really know the people on my friends list LOL

59. What TV Show are you watching?
Nothing

60. Favorite Ninja Turtle?
Raphael, he was the bestest in da worldest!
write

Blah

No money + car making weird noises = pure bordem at home.
I always think of fun things to do when I can't do them. Such as mini golf, movies, air hockey, bowling, camping, ect.
And then when I CAN do them, I just don't feel like it LOL.

Aug. 29th, 2006

write

First day

Mediacom has a lot to teach me. It's all very overwhelming and I still fear as if I won't catch on fast enough.
However, in looking at some of the people in the tech support area I think I might be OK. One lady got up from her desk and choked herself with her headset because she forgot it was on her head. Another couldn't work the microwave.
Their moments of stupidty relaxed me just a little bit.

The first day of a new job always feels like the first day of school. You don't know anybody, you don't know where you're going or what your doing and deep down (though you'll never admit it) you want your mommy there to hold your hand.

I love my shift hours. I get to sleep at night (first time in 3 years!) and still have time to go out for a movie or something before going to bed. I came home after work and wasn't tired, which is a new feeling for me. I never liked coming home and trying to stay awake, only to pass out on the couch.

On a side note:
So many people pointed out my accent that I was ready to kill.
Yes, I'm Irish.
Yes, I lived in the South until recently.
I know it makes an interesting accent. Leave me alone about it.

Aug. 27th, 2006

write

(no subject)

I got the job at Mediacom!

Aug. 26th, 2006

write

Mediacom

I went for my interview with Mediacom and after two interviews it was suggested that I take my drug test. Any company willing to pay for my drug test must be a really good sign.
They called me back at 3:30 but I was all ready in bed and will have to wait until Monday to hear the news of what they wanted.

I'll take a pay cut, but with free cable and (hopefully) cheaper rent, it won't be a problem.
Computer tech support, here I come!

Toby and I are spending this rainy day taking a road trip to Davenport Iowa to get back the cellphone he lost there.
Fun! [/sarcasm]
I'm debating if it would be rude to bring along headphones and a CD... I should probably just ask him if he minds. Though he'll say no, and so I will and then he'll be mad, I'm sure.

Aug. 23rd, 2006

write

Fuck you Wal-Mart... again

I have an interview Friday to work tech support at a company I've been trying to get with for several years now. I am BEGGING them to take me so that my Wal-Mart days can be over.

There are several ups and downs about moving on.
One is the slight pay cut - $.25/hr but that's nothing to worry about
The other is that I will loose my transfer oppurtunites. However, if I be honest with myself, Colorado and me are a long way down the road and I need to think about my happiness right now.

The up sides are so many that I'm too tired and too lazy to list them.

So I'm crossing my fingers that it goes well and I'm not going to see myself in Wal-Mart World under 20 year anniversery any time soon LOL


Toby STILL hasn't looked for a job and I told him I would give him a month. He has two weeks to go. He has filed for unemployeement, and really that just doesn't count. He quit his job, he should be out searching the job market and finding SOMETHING to help me pay the bills with.
He complains that he's bored all day, so um do something?
It's really starting to bother me, probably more than it should. But hello I'm 22 living with a 37 year old man and I'm paying all the bills. There is something wrong here.
I need to find me a sugar daddy LOL.

Aug. 20th, 2006

write

(no subject)

So it's 3am which in my little world of 3rd shift means it's lunch time. Even on my days off.
I go into the kitchen, get out the needed pan to make spaghetti, open up the cupboard door to get salt to add to my water and the door slips out of my hand. It bangs shut, as my cupboard doors can never stay open, no matter how far you open them. It's loud, but I don't think it's THAT loud.
Not three minutes later the uber hot and shirtless detective that lives up stairs is knocking on my door.

If he wasn't gay, this would be a much more fun post... well it only happened 10 minutes ago so probably not that fun...

Anyhoo! He is worried that I hurt myself, or someone broke in, or something. AWWW.
Anyway, I told him that I was fine. Only for my next door neighbor to open his door.
He's an 60 year old Koren man who is convinced I am a ho because of all my male friends.
He looked at me, looked at the guy from upstairs and said "You good lookin, you go find good woman!" and slammed his door shut.
Then, coming back inside, I heard the people across from me complain that I woke them up.
I single handly managed to wake all my neighbors up, I should feel bad, but I don't. They annoy me all day long with their drum practice, furniture moving, drunken arguments, ect. It was pay back.
It feels good.

Aug. 18th, 2006

write

Self check

The whole point of the self check is not so you can go through with well over 50 items because you are convinced that you are faster than the cashier.
I am sure the whole concept of the Self Check came about because someone out there was indeed convinced that they could ring themselves faster than a trained cashier.
Sometimes, and this seems to be a very rare sometimes, that person might be right. But for the most part, they are wrong. If you spend nearly 10 minutes looking for the UPC, you are simply not faster than a cashier.
If you have more than 4 pairs of jeans/shirts/bras/clothing you have no business going through the self check. You are spending more time trying to figure out what to do with the hangers that you don't want, than you would have waiting in line.
Instead, while I'm standing there holding my warming milk and pack of gum staring at you with an evil death glare, you are looking around for a place to stash your hangers. Here's an idea, try your cart.
To the people who can't figure out where the money goes; I wish to kill you. Seriously. It's Right. There. Right in front of you! Look at the screen, it has a freakin ARROW pointing you in the right direction. It's not above your head, why are you looking up? It's certainly not in a position where you'd have to get down on your knees, why are you looking by your feet? OMG IT'S EYE LEVEL, who would have thunk that one huh?!?
Here's my suggestion. Turn the self check into 10 items or less. And what to do with those people that have more than 10? Shut off the machine. Someone out there was smart enough to build the self check. Someone has to be smart enough to build it to where it no longer rings and screams at people "You have reached your item limit. Please insert cash now."

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