Highlights of being internet tech support
I've been working at a call center for a little over a month now. We sell cable. Cable everything. Tv, Internet, and Phone. I am surrounded by cable.
Anyhoo! I have grouped mose callers into a few different categories and they are listed below.
The Angry Stupid
I love the people that cuss and scream at me for ten minutes. Some where in their angry rants they include things like "Worst service ever!" and "hasn't worked since I got it!"
Why do I love these people? Because 95% of the time the conversations go like this:
Man: *Angry cable internet rant*
Me: Sir... could you please press the standby or on/off button located on the top of your modem for me.
Man: FINE! BUT THIS WILL NOT... Hey the lights came on *slams phone down without so much as a thank you*
But that's ok, for I do not need a thank you. My imagination can brew up so many pictures of these people being so embarrassed that they dare not ever call back, even when a modem is shooting flames out the back.
The Domestic Disputes
For some reason internet is the cause of a lot of domestic disputes. I blame the ready amount of porn and online gaming for this.
However, I do not understand how someone could be so mad as to take the time to unplug a modem and then:
1) Light the damn thing on fire
2)Throw it into in coming traffic
3)Throw it at someones head
All of these happen. Often.
Look at the back of your modem. Sure you can easily rip the power and ethernet (or USB, whichever you choose to use) cable from the modem. But that cable (Coax) that requires some unscrewing. That takes TIME. You would think that in the process of unhooking a modem someone would manage to cool down enough to think, "Hey, I'm about to throw this piece of electronic equipment at someone, this could be expensive!"
And boy is it expensive. Go to Wal-Mart, look at a Motorola Surfboard. It might run you on the high end of $50 maybe $60. But not the one you have, oh no. For this is OURS and we've got mark up baby! Congratulations! Your angry tantrum just cost you $275.
Square meet Round Hole. Square, you're about to go into Round Hole. I might need a hammer for this, dammit, you're goin in!
Why oh why would you shove your USB cable into your Ethernet port? I did NOT tell you to do this. I would never tell you to this. I can promise you that no user manual (that thing you used to even out your coffee table leg) would ever tell you to try this.
But it happens. It happens just as much as those people who decide to throw their modem out into oncoming traffic because they were too stupid to press the on/off button.
Then of course they call me because holy shit batman nothing is working right! I can not help you. No it's not because "I don't want to." If I didn't want to help you I would have never taken your call. I can't help you because you jacked yo' shit up.
Remember that game where you put the square block into the square hole? I'm guessing these people couldn't do it. It's a whole generation of people who had to retake preschool. It saddens me, really.
Anyhoo! I have grouped mose callers into a few different categories and they are listed below.
The Angry Stupid
I love the people that cuss and scream at me for ten minutes. Some where in their angry rants they include things like "Worst service ever!" and "hasn't worked since I got it!"
Why do I love these people? Because 95% of the time the conversations go like this:
Man: *Angry cable internet rant*
Me: Sir... could you please press the standby or on/off button located on the top of your modem for me.
Man: FINE! BUT THIS WILL NOT... Hey the lights came on *slams phone down without so much as a thank you*
But that's ok, for I do not need a thank you. My imagination can brew up so many pictures of these people being so embarrassed that they dare not ever call back, even when a modem is shooting flames out the back.
The Domestic Disputes
For some reason internet is the cause of a lot of domestic disputes. I blame the ready amount of porn and online gaming for this.
However, I do not understand how someone could be so mad as to take the time to unplug a modem and then:
1) Light the damn thing on fire
2)Throw it into in coming traffic
3)Throw it at someones head
All of these happen. Often.
Look at the back of your modem. Sure you can easily rip the power and ethernet (or USB, whichever you choose to use) cable from the modem. But that cable (Coax) that requires some unscrewing. That takes TIME. You would think that in the process of unhooking a modem someone would manage to cool down enough to think, "Hey, I'm about to throw this piece of electronic equipment at someone, this could be expensive!"
And boy is it expensive. Go to Wal-Mart, look at a Motorola Surfboard. It might run you on the high end of $50 maybe $60. But not the one you have, oh no. For this is OURS and we've got mark up baby! Congratulations! Your angry tantrum just cost you $275.
Square meet Round Hole. Square, you're about to go into Round Hole. I might need a hammer for this, dammit, you're goin in!
Why oh why would you shove your USB cable into your Ethernet port? I did NOT tell you to do this. I would never tell you to this. I can promise you that no user manual (that thing you used to even out your coffee table leg) would ever tell you to try this.
But it happens. It happens just as much as those people who decide to throw their modem out into oncoming traffic because they were too stupid to press the on/off button.
Then of course they call me because holy shit batman nothing is working right! I can not help you. No it's not because "I don't want to." If I didn't want to help you I would have never taken your call. I can't help you because you jacked yo' shit up.
Remember that game where you put the square block into the square hole? I'm guessing these people couldn't do it. It's a whole generation of people who had to retake preschool. It saddens me, really.
blah
bouncy
anxious
exhausted
annoyed